Orders placed Monday through Friday before 10am MST will ship same day, while orders received after 10am MST will ship following business day excluding holidays. Our business hours are Monday – Friday, 9:00am – 4:30pm MST.
We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD. Unfortunately, we do not ship to Canada or Australia at this time.
If you would like to speak with someone, please call 720.595.1178, Monday – Friday 9:00am to 4:30pm MST or email us at email@example.com
Return and Refund Policy
We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to firstname.lastname@example.org. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.
If you are not satisfied with our products, you may request a refund of the full purchase price within 30 days of the product received date. Customer is responsible for return shipping. Please submit your request to email@example.com or call 720.595.1178 to speak to Customer Service.
Delivery Method and Timing
Your shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 1-2 business days for your order to ship. Shipments are sent using USPS Priority Mail. Standard Ground is available. Shipping times is dependent on location from our main warehouse and fulfillment center located in Colorado. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. When tracking your shipment, please allow 1-2 business days for the tracking to update. If you have questions about your order or shipping, please call us at 720.595.1178 or email us at firstname.lastname@example.org.
We try our best to get out as many packages as possible, even if that means running to the Post Office to drop off your package after their scheduled pick up. Due to the high volume of orders, after your order has been placed, please allow up to 3 business days for your package to be shipped.
How Do I Track My Order?
Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. If you did not receive it, please email us at email@example.com and we will be happy to provide you with your tracking number.
Can I Upgrade My Shipping?
You may choose to upgrade your shipping to a faster method of your choice at an additional cost. Please notify us immediately before your order is shipped out. Please call 720.595.1178 and tell us your order number and preferred shipping method with your credit card ready.
Shipping Methods & Estimated Delivery Dates
USPS First Class Package: Domestic packages usually arrive within the end of 3-5 business days according to their website.
International Shipping & Wholesale Partners
We love our international partners; namely Japan and Australia at the moment. Our formulas and products are world class, and we pride ourselves on providing our overseas partners with the same level of service and education that we do with our partners in the states. If you're interested in distributing our products please note pricing is subject to change and reach out directly to our founders at firstname.lastname@example.org
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