Shipping policy
Shipping Policy
Effective August 6, 2026
Where we ship
We ship within the United States only, to all 50 states. We don't ship internationally.
P.O. Boxes. We deliver to P.O. Boxes by USPS. If your address is a P.O. Box, choose one of our flat-rate options at checkout — UPS Ground can't deliver to a P.O. Box.
Processing
Orders are processed Monday through Friday. We aim to ship within 2 business days of receiving your order.
Orders placed on a weekend or a holiday are processed the next business day. During busy periods processing can take longer, and we'll email you if your order is delayed.
Shipping options
You'll see the options available for your address at checkout, along with an estimated delivery date.
| Option | Carrier | Cost |
|---|---|---|
| Standard | USPS | $5.00 flat |
| Small orders | USPS | $3.25 on orders under $7.00 |
| UPS® Ground | UPS | Calculated at checkout, based on your address |
The delivery date shown at checkout is the one to go by. It's calculated for your specific address and accounts for our processing time. Estimates elsewhere on the site are general.
We ship from Denver, Colorado, so the further you are from us, the longer the transit. Weather, holidays, and carrier delays can extend any estimate. Alaska, Hawaii, and remote addresses take longer.
Tracking
You'll get an email with a tracking number once your order ships. Tracking can take a day or two to start showing movement — that's normal, and it doesn't mean the package is stuck.
If you didn't receive a tracking email, check your spam folder first, then email us at info@bluesky-cbd.com and we'll send it to you.
Cancelling or changing an order
You can cancel any item that hasn't shipped within one hour of placing your order, using the link in your confirmation email. After that, see our Refund Policy.
To correct a shipping address, email us immediately. Once a package is with the carrier we can't reroute it.
If something goes wrong
Tracking says delivered but nothing arrived. Check with your household and neighbors, and look for a carrier notice. If it still hasn't turned up after 48 hours, email us and we'll open a trace with the carrier.
Wrong or incomplete address. If a package comes back to us because the address was wrong, we'll contact you to arrange reshipment. Reshipping costs may apply.
Damaged, defective, or incorrect items. Contact us within 30 days of delivery — photos help. See our Refund Policy for how returns and refunds work.
Running low?
Rather than timing a reorder, you can subscribe and have it arrive on a schedule — subscriptions save 30% and you can cancel any time. If you'd rather order manually, placing it when you're about halfway through a bottle gives you enough cushion for transit.
Contact
Monday – Friday, 9:00am – 5:00pm MST
Phone: +1 720-595-1178 Email: info@bluesky-cbd.com